Coordinate the referral. Keep the person private.
The Alchemy Referral Portal helps healthcare professionals and community organizations across Niagara find the right service and coordinate referrals — without putting patient-identifying information online.
Prefer to watch? See it step by step in a 5-minute video-
01
Find a service
Search by need, community, eligibility and delivery method. Each listing shows who it’s for, where it’s offered and how intake works.
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02
Send a coordination request
Registered professionals send a short, non-identifying summary of needs — an age group, not a name; a community, not an address.
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03
The agency responds
The receiving organization acknowledges, reviews, and accepts, redirects or declines — with administrative messages along the way.
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04
Complete the referral securely
Any clinical or identifying details are exchanged outside the portal, through each organization’s approved secure channel.
Never put these in the portal
- Names, initials or nicknames
- Health card, OHIP or social insurance numbers
- Dates of birth or exact ages
- Home addresses, full postal codes or personal phone numbers
- Diagnoses, clinical notes or filled-in forms
The portal screens requests and messages for common identifiers and asks you to confirm each request contains none. If something slips through, use “Report a privacy concern” — administrators can remove it.
What each status means
- Submitted
- Sent — waiting for the agency to pick it up.
- Acknowledged
- The agency has seen it.
- In review
- The agency is checking fit and capacity.
- Accepted for intake
- The agency will proceed with intake — connect through your secure channel for clinical details.
- Redirected
- Another service is a better fit — see the agency’s note.
- Declined
- Not able to proceed — see the agency’s note.
- Closed
- Coordination finished.
- Withdrawn
- The sender cancelled the request.
A coordination request — even an accepted one — is not a record that anyone received care.
Who can do what
| Capability | Visitor | Provider | Agency admin | Platform admin |
|---|---|---|---|---|
| Search published services | Yes | Yes | Yes | Yes |
| View public agency profiles | Yes | Yes | Yes | Yes |
| Submit coordination requests | — | Yes | Yes | As authorized |
| View own requests | — | Yes | Yes | Oversight |
| Respond to agency requests | — | If assigned | Yes | Oversight |
| Exchange administrative messages | — | Yes | Yes | Support |
| Edit agency profiles & manage staff | — | — | Yes | Yes |
| Verify agencies | — | — | — | Yes |
| View aggregate reports | — | — | Agency | Platform |
Ready to coordinate?
Search the directory any time. Professionals and organizations can register for full access.